1.1 We try our best to make sure that all information on our website, including product descriptions and listed prices, are accurate at all times. However, if we do make a mistake, we will try to resolve it as soon as possible, and if we spot that an error has affected your order, we will do our best to let you know.

1.2 When browsing our website, the colours of products may vary depending on your display settings.

1.3 Images on our website are for illustration purposes only. For an accurate description of any product and details of what is included, please read the product description carefully.

1.4 We will do our best to protect our website from viruses, but we do not guarantee that the website is free of viruses or other malicious content.

2.1 All products are subject to availability and we may not always be able to fulfil your order. In unforeseen circumstances, and with or without notice, we may have to temporarily or permanently stop selling certain products through Dana Valora.

2.2 We will not be liable for any losses you sustain as a result of updates or modifications to our website.

Please ensure that your login details, password, and all other account information remain confidential at all times. If you know or suspect that the security of your account has been compromised, please contact us immediately.

4.1 You may only purchase from Dana Valora if you are aged 18 or over. You will need an active email address and mobile number so that we can contact you regarding your order.

4.2 All products sold through Dana Valora are intended for personal use only and are not suitable for commercial or industrial purposes unless expressly stated.

Your order constitutes an offer to purchase goods from us. After placing your order, you will receive an order confirmation. This will contain details of the products you have ordered, the total cost, and your order number.

6.1 Acceptance of your order takes place when we dispatch the product(s) to you. Until we dispatch the product(s), no contract will have been formed between us.

6.2 Although we endeavour to fulfil all orders, we reserve the right, at our discretion and without the need to give reasons, not to accept any order at any time. If we decline your order, we will notify you as soon as reasonably possible.

7.1 We currently accept the following payment method:

• KNET

7.2 Payment will be taken at the time you place your order. Taking payment does not constitute acceptance of your order. If, for any reason, we are unable to fulfil your order, a full refund will be issued within 14 days.

Unless otherwise stated, all prices shown on Dana Valora do not include the delivery fee, which will be added to your total order at checkout.

We reserve the right to adjust prices, products, and special offers at our discretion. Not all promotions may be available at all times.

10.1 If we discover a pricing error, we will inform you as soon as possible and give you the option to cancel or re-confirm your order at the correct price.

10.2 If we are unable to reach you using the contact details provided, we will treat the order as cancelled and notify you accordingly.

10.3 Any cancelled orders will be refunded within 14 days of the cancellation notice.

11.1 Deliveries are carried out by our own in-house driver. We will always remain responsible for the performance of the delivery service, subject to the terms below.

11.2 These terms and conditions are subject to change from time to time. Please check them before making any purchase.

For details of our current delivery fees, please refer to the delivery information available on our website.

13.1 We will strive to deliver your order within the estimated timeframe communicated at the time of purchase.

13.2 We will do our best to meet the agreed delivery date; however, there may be occasions when we are unable to do so. We advise you not to make firm arrangements to accept your delivery until we have confirmed the date with you.

13.3 If you need to change your delivery date, please contact us as soon as possible and no later than 48 hours before the planned delivery.

14.1 We will not be responsible for any losses incurred due to a delay in delivery arising from causes beyond our reasonable control.

14.2 We will not be responsible for any lost or stolen goods after the handover of goods has been completed between the customer and our delivery driver.

15.1 Before delivery, please ensure there is sufficient access and space at the delivery address. Please clear any fragile objects that could be damaged during the delivery process.

15.2 Every effort will be made to deliver products to your preferred location, provided it is safe and practical to do so.

15.3 Please note that any changes made to your order after it has been placed may affect the delivery service and associated fees.

16.1 You are responsible for ensuring that you or a designated adult is available to accept delivery at the agreed time. We will rely on their instructions as if they were your own.

16.2 Our delivery staff will not leave an order unattended. If you are not available at the agreed time, we will attempt to contact you to arrange an alternative delivery time, which may be subject to an additional charge.

17.1 If items are faulty or damaged upon delivery, please notify our delivery driver immediately. If damage is discovered after delivery, please contact us as soon as possible.

17.2 Please retain any damaged products so that we may inspect them. If a damaged product is disposed of before inspection, this may affect your claim. We will always attempt to replace damaged items. If a replacement is not possible, we will issue a full refund including any applicable delivery charges.

Our Privacy Policy sets out why we collect your data and how it will be processed by Dana Valora. Please read our Privacy Policy carefully so that you understand our practices and how we handle your personal information.

19.1 You may return new and unused product(s) within 14 days of purchase, subject to the conditions set out in these Terms & Conditions. Dana Valora will provide a refund for product(s) returned with original proof of purchase, in new and unused condition, and with original packaging. You are responsible for any costs incurred in returning the product(s), unless the item is faulty or not as described.

19.2 A refund may be refused or reduced if the product(s) are returned in a condition that prevents them from being sold at full retail value.

19.3 Refunds will be processed via the original payment method within 14 days of receiving the returned item.

20.1 We are unable to accept returns, cancel orders, or offer refunds in the following circumstances, unless the product is faulty or your statutory rights have been breached:

• Where you do not have proof of purchase.
• Where the product(s) are returned without full original packaging.
• Where the product(s) are not returned in a saleable condition.
• Customised or bespoke products — including custom canvas paintings and made-to-order crochet items — are non-refundable and cannot be returned, as they are made specifically to your order.